文章基本信息

标题：Investigating the Human Computer Interaction Problems with Automated Teller Machine (ATM) Navigation Menus
本地全文：下载
作者：Kevin Curran ; David King
期刊名称：Computer and Information Science
印刷版ISSN：1913-8989
电子版ISSN：1913-8997
出版年度：2008
卷号：1
期号：2
页码：34
DOI：10.5539/cis.v1n2P34
出版社：Canadian Center of Science and Education
摘要：The Automated Teller Machine has become an integral part of our society. Using the ATM however can often be a frustrating experience. How often have some of us experienced the people in the queue in front of you reinserting their card for another transaction. Why does this happen? Is there a design flaw in the user interface? It seems that many ATM navigation menus are not as intuitive or as efficient as they could be. This paper examines a variety of UK Bank ATM navigation menus and proposes a best of breed ATM menu.