文章基本信息

标题：Utilizing Usability Evaluating Model in Applying CMM to Improve the Quality of Software Maintenance Process
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作者：Amir Mohamed Talib ; Rusli Abdullah
期刊名称：Computer and Information Science
印刷版ISSN：1913-8989
电子版ISSN：1913-8997
出版年度：2010
卷号：3
期号：3
页码：180
DOI：10.5539/cis.v3n3P180
出版社：Canadian Center of Science and Education
摘要：Maintenance plays an important role in the life cycle of a software product. It is estimated that there are more than 100 billion lines of code in production in the world. As much as 80% of it is unstructured, patched and not well documented. Maintenance can alleviate these problems. The purpose of this paper is to explore the use of the Capability Maturity Model (CMM) to improve the quality of software maintenance process (SMP). The architecture of the CMM model has been retained almost as is while its content, which was specific to the development process, has been either modified or extended to take into account the characteristics specified to the maintenance function, these characteristics were then organized into key process areas (KPAs) of CMM model. This paper applied the definition of (ISO 9241-11, 1998) that examines effectiveness, efficiency, and satisfaction. The emphasis will be given to the SMP activities