文章基本信息

标题：Utilizing Usability Model with Multi-agent Technology to Facilitate Knowledge Sharing of Software Maintenance Process Knowledge Environment
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作者：amir mohamed talib ; Rusli Abdullah
期刊名称：Computer and Information Science
印刷版ISSN：1913-8989
电子版ISSN：1913-8997
出版年度：2010
卷号：3
期号：1
页码：101
DOI：10.5539/cis.v3n1P101
出版社：Canadian Center of Science and Education
摘要：This paper described a system to manage knowledge generated during the software maintenance process (SMP). Knowledge Management System (KMS) is utilizing to help employees build a shared vision, since the same codification is used and misunderstanding in staff communications may be avoided. The architecture of the system is formed from a set of agent communities each community of practice (CoP). The agents can learn from previous experience and share their knowledge with other agents or communities in a group of multi-agent system (MAS). This paper also described on the theoretical concept and approach of (MAS) technology framework that could be implemented (SMP) in order to facilitate knowledge sharing among the maintainers as well as to demonstrate it into the system wise, on how the (MAS) technology could be utilized in (SMP) system model for serving the maintainer that is developed by using groupware such as Lotus Notes software. This paper applied the definition of (ISO 9241-11, 1998) that examines effectiveness, efficiency, and satisfaction. The emphasis will be given to (SMP) activities that may concern with (MAS) technology that to help the maintainers in order to work collaboratively including critical success factor ensuring that SMP initiatives would be delivered competitive advantage for the (CoP) as well as users of the organization.