摘要:In well-developed countries significant social changes took place at the end of the 20th century, which were manifested in many diverse segments of modern society. Changes in the system of schooling are particularly important. In post-industrial society schools have transformed from institutions designed to make people elementarily literate developing obedience and non-creativity to institutions which appreciate the needs and the integrity of the individual possibilities of their users. In order that this be accomplishable, instead of the ex-cathedra approach a narrative approach is being accepted, in which the participants in the educational process create their own (hi)story culture within their local contexts while appreciating all the other narratives/stories that, with their diversity, contribute to the enrichment of human natureculture. In modern post-industrial society the professional role of a teacher can not be reduced to the role of a clerk, whose primary task is to realise others’ ideas and instructions. On the contrary, a teacher is expected to be a creative, reflexive and critically oriented professional, a teacher-action researcher, while a school is expected to be a place of learning as for children so for adults too. For this new professional role of teachers it is important that they understand their collocutors (students), and that the two parties involved reach an understanding of their mutual goals. In other words, the success of the educational process depends upon the success of communication achieved.