文章基本信息

标题：NON-TECHNICAL COMPETENCIES REQUIRED FOR INFORMATION TECHNOLOGY PROFESSIONALS: HOW TO EFFECTIVELY INTERACT WITH CLIENTS/USERS
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作者：Bubaš, Goran ; Aurer, Boris
期刊名称：Journal of Information and Organizational Sciences
印刷版ISSN：1846-3312
电子版ISSN：1846-9418
出版年度：1998
卷号：22
期号：1
页码：41-52
出版社：Faculty of Organization and Informatics University of Zagreb
摘要：After considering reasons for developing the competencies of information technology (IT) professionals, so me of their key non-technical competencies are identified and discussed. Focusing on competence in their communicative interactions, results are presented from a survey which was performed to identify specific components of competence in interaction with clients/users. A total of 150 traits was evaluated by 424 IT professionals. Four factors have been found to contribute lo competence in interaction with clients/users: (1) work effectiveness; (2) productive information exchange; (3) agreeableness; and (4) sales related characteristics. Results are interpreted in relation to the demands of the professional environment of IT personnel.
关键词：information technology; software engineering; personnel; competency; communication skills; college curriculum