文章基本信息

标题：Adoption of Business Process Orientation Practices: Slovenian and Croatian Survey
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作者：Škrinjar, Rok ; Bosilj Vukšić, Vesna ; Indihar Štemberger, Mojca 等
期刊名称：Business Systems Research
印刷版ISSN：1847-8344
电子版ISSN：1847-9375
出版年度：2010
卷号：1
期号：1-2
页码：5-19
出版社：Udruga za promicanje poslovne informatike
摘要：Process orientation has been empirically linked to corporate performance. Several studies have shown that more process oriented companies perform better than less process oriented companies. Consequently, many researchers attempted to define what makes a company process oriented, which resulted in numerous frameworks and conceptualizations of process orientation. Based on concepts of business process orientation (BPO) the authors have developed and operationalised a concept of extended BPO to study its adoption in two countries, one EU member and one a candidate for EU membership (Slovenia and Croatia, respectively). Extensive field study has been carried out in these countries. The results of the analysis show that there are many statistically significant differences, namely companies in Slovenia have implemented process oriented practices to a higher degree than their counterparts in Croatia. The paper shows the main differences in BPO areas and practices.
关键词：business process orientation; process orientation; maturity; empirical research; Croatia; Slovenia