文章基本信息

标题：The Effects of Appointment Delay and Reminders on Appointment-Keeping Behavior
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作者：Mari Watanabe-Rose ; Peter Sturmey
期刊名称：Behavior and Social Issues
印刷版ISSN：1064-9506
出版年度：2008
卷号：17
期号：2
页码：161-168
出版社：Behaviorists for Social Responsibility
摘要：Two experiments investigated the effects of appointment delay and phone reminders on college students’ appointment-keeping behavior. A significantly higher percentage of students kept their appointments in the 1-day appointment delay condition than in the 15-day delay condition with no reminders in both experiments. Phone reminders provided 1 day prior to the appointment dates increased the percentage of appointments kept in the 15-day delay condition in Experiment 2. In order to assess the shape of the effect of appointment delay, future research should increase the number of values in appointment delay.