文章基本信息

标题：Job Satisfaction of Educationists: An important Antecedent for Enhancing Service Quality in Education Sector of Pakistan.
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作者：Muhammad Waqas ; Tahir Masood Qureshi ; Farooq Anwar 等
期刊名称：Arabian Journal of Business and Management Review
电子版ISSN：2223-5833
出版年度：2012
卷号：2
期号：2
出版社：Sohar University, Oman and American University of Kuwait
摘要：Enhancement in employee service quality has drawn an unprecedented and unparalleled attention of researchers and mangers over last couple of decades. The importance of service quality is further augmented and amplified when it comes to education sector and more specifically, the Higher Education Sector of Pakistan. Nonetheless the role of job satisfaction of an employee can never be undermined or diluted in the process. The current study has therefore, been carried out with the intention to gauge the role of job satisfaction in increasing the service quality of University Teachers. To empirically validate the claims, a total sample of 206 respondents was taken using convenient sampling technique from the faculty members of different Public and Private Sector universities. Analysis of the study revealed a positive and significant relationship between job satisfaction and teaching quality thus making it clear the imperative and vital role of Job satisfaction in ensuring the Enhanced Service Quality of employees in Higher Education Sector of Pakistan.
关键词：Job Satisfaction; Service Quality.