文章基本信息

标题：Bill shock ! Customer complaints down, satisfaction up
本地全文：下载
作者：Bill Dee ; Danny Ilan ; Neil Avery 等
期刊名称：ISO Focus
出版年度：2012
卷号：2012
期号：mar
出版社：International Organization for Standardization
摘要：How many times have you found your bills confusing, overloaded or simply inaccurate ? Have you ever had problems paying, or been unclear about how to switch suppliers ? Billing problems are a major cause of complaints made to utilities and utility industry ombudsmen. While the market has never fully addressed this failure itself, a new International Standard currently in development – ISO 14452, Network services billing – promises to make billing clearer, more customer friendly and better all round.