文章基本信息

标题：Turning financial crises into opportunities – Customer satisfaction standards
本地全文：下载
作者：Bill Dee
期刊名称：ISO Focus
出版年度：2009
卷号：2009
期号：jul/aug
出版社：International Organization for Standardization
摘要：In times of financial crises, businesses face a triple challenge : how to show sceptical customers that they can be trusted, how to do more with less, and how to stand out from the competition.