文章基本信息

标题：THE ROLE OF STATISTICAL PROCESS CONTROL FOR PROVIDING BUSINESS EXCELLENCE ACCORDING TO THE EFQM MODEL
本地全文：下载
作者：Vinko Lepojević ; Edin Kalač
期刊名称：Facta Universitatis. Series Economics and Organization
印刷版ISSN：0354-4699
电子版ISSN：0354-4699
出版年度：2012
卷号：9
期号：1
页码：111-121
出版社：University of Nis
摘要：In analyzing the available Serbian references in the area of management, quality management and business excellence, no research has been found on the implementation of the SPC methodology in small and medium Serbian organization. The gap was filled with the research conducted in 30 Serbian companies which where analyzed by EFQM model through 2010 and the first half of 2011. The purpose of this paper is to introduce the reader to the characteristics of SPC tool and techniques for the continuous quality improvement of products, processes and services in organizations which want to implement EFQM excellence model.
关键词：business excellence; EFQM model; process management; statistical process control; small and medium enterprises