文章基本信息

标题：A preliminary analysis of product-service system (PSS) types and implementation
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作者：Eduardo de Senzi Zancul ; Paula Lubanco de Almeida Nobre ; Anderson de Carvalho Nakanishi 等
期刊名称：Product : Management & Development
印刷版ISSN：1676-4056
出版年度：2011
卷号：9
期号：2
出版社：Instituto de Gestão de Desenvolvimento de Produto
摘要：Companies have started offering solutions to increase their market position as well as their customers’ satisfaction. One of the solutions is the inclusion of services to products, called Product-Service System (PSS). It is an integrated combination of products and services. In this sense, this paper aims at presenting a typology for PSS and an implementation approach. The proposed typology outlines different possible combinations of products with the corresponding services in order to achieve a PSS. The implementation approach defines the necessary steps for implementation and the details of which actions have to be performed in order to create and improve a PSS. Those two results should support companies when establishing a PSS including its expected benefits of that business model.
关键词：product-service systems, PSS, service offering