文章基本信息

标题：The application of Six Sigma methodologies to university processes: The use of student teams,
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作者：Mildred Golden Pryor ; Christine Alexander ; Sonia Taneja 等
期刊名称：Journal of Case Studies in Accreditation and Assessment
印刷版ISSN：1941-3386
电子版ISSN：1941-3386
出版年度：2012
卷号：2
出版社：Academic and Business Research Inst
摘要：The first student Six Sigma team (activated under course and curriculum approval process. The goal shorten process cycle time and reduce confusion about how the process works. Members of this team developed flowcharts on how the process is supposed to work (by procedure) and how it works in reality. The reality flowchart two flowcharts were compared & integrated. Then the process was streamlined by making many serial approval steps simultaneous. The team members briefed their input, and validated the proposed process revision. reduction of cycle time by 78.9%. To fully implement the revised process, technological changes The first student Six Sigma team (activated under a QEP Process Sub-team) evaluated the course and curriculum approval process. The goal was to streamline the process and thereby shorten process cycle time and reduce confusion about how the process works. Members of this team developed flowcharts on how the process is supposed to work (by procedure) and how it works in reality. The reality flowchart was developed by interviewing process stakeholders. The two flowcharts were compared & integrated. Then the process was streamlined by making many serial approval steps simultaneous. The team members briefed process stakeholders, received nd validated the proposed process revision. The revised process resulted in a reduction of cycle time by 78.9%. The procedure has been written to reflect the new process. To fully implement the revised process, technological changes are being made as wel team) evaluated the mline the process and thereby shorten process cycle time and reduce confusion about how the process works. Members of this team developed flowcharts on how the process is supposed to work (by procedure) and how it was developed by interviewing process stakeholders. The two flowcharts were compared & integrated. Then the process was streamlined by making many process stakeholders, received The revised process resulted in a The procedure has been written to reflect the new process. made as well.
关键词：Key Words: Six Sigma, University Processes, Indicators, Stakeholders , University Processes, Student Teams, Key Performance , Key Performance