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  • 标题:Safety Perception of Turkish and European Passengers in Turkish Airports: A Cross-National Comparison
  • 本地全文:下载
  • 作者:Nuriye Güres ; Halil Demirer ; Senkan Aldemir
  • 期刊名称:International Journal of Business and Management
  • 印刷版ISSN:1833-3850
  • 电子版ISSN:1833-8119
  • 出版年度:2011
  • 卷号:6
  • 期号:4
  • 页码:90
  • DOI:10.5539/ijbm.v6n4p90
  • 出版社:Canadian Center of Science and Education
  • 摘要:This research primarily aimed to illustrate the national differences of passengers regarding their perceptions of
    Turkish airport safety. Secondly, airport safety perceptions by some other consumer characteristics such as
    demographics, flight characteristics, fairness perception and satisfaction from airport services were tried to be
    revealed.
    The research had a between-groups comparison design of data obtained in a one time measurement of the field.
    The predictions were tested in a sample of 911 Turkish and, 595 European passengers in Turkish airports. Data
    collecting method used in the study was 7-point Likert type self-report questionnaire filled by the respondents on
    voluntary basis in a categorical and random sampling. Independent sample t-tests, one-way Analysis of Variance
    ANOVA were used to reveal group differences in safety perceptions by nationalities and some other consumer characteristics.
    Significant differences among nationalities were found regarding safety perceptions. Meaningful differences
    were found by flight frequency, fairness perception and satisfaction degree from the services at airport. Study
    gains importance as being of the first time investigation of the differences between European and Turkish
    passengers about Turkish airports regarding safety perception.
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