文章基本信息

标题：An Empirical Study of the EFQM Excellence Model in Iran
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作者：Nour Mohammad Yaghoubi ; Maryam Bandeii ; Jamshid Moloudi 等
期刊名称：International Journal of Business and Management
印刷版ISSN：1833-3850
电子版ISSN：1833-8119
出版年度：2011
卷号：6
期号：5
页码：260
DOI：10.5539/ijbm.v6n5p260
出版社：Canadian Center of Science and Education
摘要：Performance assessment and identify areas to improve for survive need to organized framework that to be able to
analysis and to evaluate its environment conditions continuously. One of these tools for assessment is EFQM
model that on the one hand to assess today's performance and situation and identify area to improve and on the
other hand the map and guide of act of organizations for pay attention to effective factors, finding strong points
and improve areas. The study was planned to ascertain Effect of implementation of EFQM excellence model. In
present research the sample size consists of 103 employees (13 women and 90 men) that were selected at random
from employee of Power comon 3)-Iran. The T-test was used to analyze the data. The results of present study
were illustrated that the rate of change in the present organization after implementation EFQM model cause to
developed organization in Dimensions of excellence model (Leadership, policy and strategy, human resource,
resources, processes, customer, results, employee results, leadership results, performance results) (p<0.01).