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文章基本信息

  • 标题:What Drives Student Loyalty in Universities: An Empirical Model from India
  • 本地全文:下载
  • 作者:Sam Thomas
  • 期刊名称:International Business Research
  • 印刷版ISSN:1913-9004
  • 电子版ISSN:1913-9012
  • 出版年度:2011
  • 卷号:4
  • 期号:2
  • 页码:183
  • DOI:10.5539/ibr.v4n2p183
  • 出版社:Canadian Center of Science and Education
  • 摘要:

    Student loyalty is one of the major goals of educational institutions. A loyal student population is a source of competitive advantage. The specific objective of this research was to develop an empirical model linking student loyalty to student satisfaction and student perception of the reputation of the institution. Based on the data collected from students with leading universities in India, a structural model was developed explaining 57.7% of the variance in the student loyalty. The student satisfaction was seen to be a major driver of student’s loyalty. The reputation of the institution also had a positive impact on student loyalty through the mediating variable student satisfaction. The research also validated a measurement model for student satisfaction and prioritized various dimensions of the satisfaction construct.

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