文章基本信息
- 标题:The Impact of CRM Dimensions on Call Center Performance
- 本地全文:下载
- 作者:Aliyu Olayemi Abdullateef ; Sany Sanuri Mohd Mokhtar ; Rushami Zien Yusoff 等
- 期刊名称:International Journal of Computer Science and Network Security
- 印刷版ISSN:1738-7906
- 出版年度:2010
- 卷号:10
- 期号:12
- 出版社:International Journal of Computer Science and Network Security
- 关键词:CRM; contact centers; call centers; perceived service quality; first call resolution; inbound; caller satisfaction