文章基本信息

标题：TQM AND BUSINESS EXCELLENCE
本地全文：下载
作者：ANDREEA IONICĂ ; VIRGINIA BĂLEANU ; EDUARD EDELHAUSER 等
期刊名称：Annals of the University of Petrosani : Economics
印刷版ISSN：1582-5949
电子版ISSN：2247-8620
出版年度：2010
卷号：X
期号：04
页码：125-134
出版社：University of Petrosani
摘要：Our paper discuss the „hot” topic of Business Excellence (BE) aiming to highlight and clarify the connections with Total Quality Management (TQM). Thus, we describe the quality movement from inspection to statistical quality control and the „Japanese Age” of quality followed then by Total Quality Control (TQC) and TQM developments that drived to the models of BE. After that, we present some perspectives of defining the excellence at national and international level and an overview of BE models with focus on the referential ones. Finally, we attempt to sketch the coordinates of the "journey" through TQM towards excellence in Romania.