文章基本信息

标题：What Management and Quality Theories Are Best for Small Businesses?,
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作者：Mildred Golden Pryor ; Texas A&M University-Commerce; Leslie Toombs ; University of Texas at Permian Basin 等
期刊名称：Journal of Management and Marketing Research
印刷版ISSN：1941-3408
电子版ISSN：1941-3408
出版年度：2010
卷号：3
期号：1
出版社：Academic and Business Research
摘要：Understanding and using management models, standards, and assessment tools, in conjunction with quality concepts and tools, can help ensure that businesses and other organizations survive and flourish over the long term. The use of quality initiatives will help businesses: (1) Document and improve processes; (2) Understand customer requirements and ensure that their products and services meet those requirements; and (3) Streamline relationships between internal customers and suppliers and employees of the business and external customers and suppliers. However, implementing a quality initiative stops short of managing a business from a strategic, systems perspective that can be accomplished using various management models, quality award criteria, and standards. This paper proposes that organizations should use a model which integrates quality concepts and strategic management concepts into a powerful systemic structure called the 5P’s Model. The authors suggest that this model is especially effective for small businesses since they are not as complex as larger organizations. In other words, they can more easily develop and align their respective Purposes, Principles, Processes, People, and Performance which are the elements of the 5P’s Model.
关键词：5P’s Model, Quality, Quality Improvement, Quality Standards, Strategic Management Models, Strategic Quality Management, Management System