文章基本信息

标题：Consecuencias Positivas y Negativas en el Trabajo: El Rol de las Expectativas Laborales en el Proceso de Desgaste Profesional
本地全文：下载
作者：Bernardo Moreno-Jiménez ; Fabiola Itzel Villa George ; Raquel Rodríguez Carvajal 等
期刊名称：Ciencia & Trabajo
印刷版ISSN：0718-0306
电子版ISSN：0718-2449
出版年度：2009
卷号：2009
期号：32
出版社：Fundación Científica y Tecnológica de la Asociación Chilena
摘要：According to several authors, an imbalance between job expectations and perceived reality led to a loop of unsatisfied job experiences, unpleasant feelings and different king of negative consequences. However, job expectations, as a cognitive variable that interfere in the burnout process, are hardly investigated. The main aim of this research is the relationship between job expectations and consequences on work-settings considering both positive (satisfaction, motivation and commitment) and negative ones (levels of job performance, sociorelative affectation, headache, and insomnia). Through a crosssectional design, and the Unmet Job Expectations and the Short Burnout Questionnaire, the sample consisted of 380 health professionals working in several general hospitals from the State of Puebla (Mexico). Hierarchical regression analyses revealed different significant interactions according to the dependent variables (positive or negative consequences). After controlling for gender and age, Workload (b = 0.112*), Professional development met expectations (β = -0.111*), Emotional exhaustion (β = 0.558***), and Depersonalization (β = 0.128**) revealed significant effects accounting the 41.6% of the Negative consequences’ variance related to the burnout process. However, levels of job met expectations related to Professional development (β = 0.373***), Relations with users / clients (β = 0.168***), and Compensation (β = 0.274***) were revealed as the only significant variables accounting the 44.7% of the Positive consequences’ variance. Therefore, results showed a differential weight of met job expectations as regards the criterion variables considered.
关键词：BURNOUT, PROFESSIONAL; STRESS, PSYCHOLOGICAL; MOTIVATION; FRUSTRATION; WORKPLACE; HEALTH PERSONNEL; OCCUPATIONAL HEALTH; MEXICO.