文章基本信息

标题：Efectos de los Conflictos Interpersonales Sobre el Desarrollo del Síndrome de Quemarse por el Trabajo (Burnout) y su Influencia Sobre la Salud. Un Estudio Longitudinal en Enfermería
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作者：Ester Grau Alberola ; Pedro R. Gil-Monte ; Juan Antonio García Juesas 等
期刊名称：Ciencia & Trabajo
印刷版ISSN：0718-0306
电子版ISSN：0718-2449
出版年度：2009
卷号：2009
期号：32
出版社：Fundación Científica y Tecnológica de la Asociación Chilena
摘要：The purpose of this study was to examine the effect of interpersonal conflicts on burnout in hospital organizations and its consequences on health. A longitudinal design was employed on a sample of 316 nursing professionals. Burnout was measured by the Maslach Burnout Inventory (MBI-HSS), (Maslach y Jackson 1986). Different sources of interpersonal conflicts were evaluated by 6 items (alpha = 0.76, T1; alpha = 0.72, T2). Disorders of health were assessed with a scale of 13 items, which summarize the subjective perception of individuals who have experienced these disorders in their jobs (alpha = 0.82, T1; alpha = 0.81, T2). Regression analysis showed that Interpersonal Conflicts were significant predictors of Emotional exhaustion and Personal accomplishment, while Emotional exhaustion and personalization was found to be a significant predictor of Disorders of health. The study concludes that it must take into account the relational and emotional factors to prevent burnout in nurses and the problems associated. Furthermore, in a methodological level, it is necessary to make longitudinal studies.
关键词：BURNOUT, PROFESSIONAL; NURSING/MANPOWER; INTERPERSONAL RELATIONS; WORKING CONDITIONS; LONGITUDINAL STUDIES.