摘要：This survey seeks to find the influent factors in organizational citizenship
creation, and also intends to study the relationship between "citizenship
behavior" and "organizational performance" criteria, using the existing
literature and models found in albert moorman urgen ,six factors, as the most
important ones which influence employees and employers organizational
citizenship behavior. are: sacrifice, dutiful loyalty, respect, and
endurability. These factors are tested in some organizations in order to examine
the citizenship behavior degrees and also to study. The relations of those
factors with organizational performance. According to friedman test, in
successful and unsuccessful, (organizations dutiful of employees has the
greatest rank and their educability has the lowest score. The T test shows that
in these organizations according to citizenship behavior human factors,
participation (civil social , duty and protective) and respect, has no
meaningful difference but according to organizational factors, there is a
meaningful difference in those organizations dutiful, endurably, and loyalty.
关键词：Job performance ـ Citizenship performance ـ Out of role different behavior ـ Citizenship behavioral models
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