文章基本信息

标题：FORUMS INTRANET, COMMUNAUTES COGNITIVES ET CADRE HIERARCHIQUE
本地全文：下载
作者：Claude Guittard ; Patrick Cohendet ; Eric Schenk 等
期刊名称：Information Sciences for Decision Making
印刷版ISSN：1265-499X
出版年度：2008
卷号：2008
期号：33
出版社：University of South Toulon - Var
摘要：Firms are increasingly tempted to implement virtual Forums to enhance the efficiency of their processes. We argue that conditions which explain the success of these tools on the open Internet space are not always met within the firm. In the internet, the Forum is seen as a powerful tool for knowing communities since it enables frequent interactions based on a ‘pseudo-oral’ communication. On the Intranet, the challenge is to find the right dosage between management by design and management by communities. When moving from a pure oral communication mode to the pseudo-oral one, knowing communities face the risk of direct monitoring/intrusion by the hierarchy. Therefore, what we see as a genuine strength of Internet Forums appears to be a weakness in the Intranet context.
关键词：Dual firm, Intranet Forums, Knowing communities, Knowledge Management