文章基本信息

标题：Atendimento ao usuário: fator contributivo para o sofrimento no trabalho em saúde?
本地全文：下载
作者：uzane Beatriz Frantz Krug ; Jussara Maria Rosa Mendes ; Fernanda Beatriz Müller 等
期刊名称：Textos & Contextos
印刷版ISSN：1679-2041
电子版ISSN：1677-9509
出版年度：2007
卷号：6
期号：01
出版社：Faculdade de Serviço Social, Pontifícia Universidade Católica do Rio Grande do Sul
摘要：In considering the issue of suffering that health care workers undergo, one must connect it with attendance to health care service users when this aspect of the work process in public health care is most emphasized. As one can learn from Botazzo’s (1999) studies there are clearly conflicting needs and views between the users and the users and the working people involved concerning health care. Campos (1997a) also states these different social roles which often cause conflicts of interests. This study is a qualitative approach in which interviews are analyzed by a content analysis method. The subjects of this study were 17 female workers in the municipal health service. The data obtained were compatible with theoretical references that were used, and showed conflicting interests between attendants and users. The precarious state of this service brings about suffering situations to workers since, because of unprovided means, they have to cope with the situations with means at hand to minimally attend the increasing requirements of the population, often regarded as improper by the public servants. Also, there is a great influence of the environment where these relations between users and attendants take place. So it is vital to find a mediating answer to these conflicts pattern to a preventive and self-promoting pattern of public health care.