文章基本信息

标题：INFLUENCE OF AGE ON CUSTOMER DINING EXPERIENCE FACTORS AT U.S. JAPANESE RESTAURANTS
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作者：Johnny Sue Reynolds ; Jaesun Hwang
期刊名称：Tourismos : An International Multidisciplinary Journal of Tourism
印刷版ISSN：1790-8418
出版年度：2006
卷号：1
期号：02
页码：27-27
出版社：University of the Aegean
摘要：The purpose of this study was to examine the influence of age on customer dining experience levels at Japanese restaurants in the United States and to determine if there are differences in influential factors between customers of different ages when they eat at Japanese restaurants. To address the objectives of the study, customers who patronized Japanese restaurants were asked to rank the importance of 20 dining experience factors. Researchers give recommendations for restaurateurs to bridge the gap between customers of different age groups in order to gain a competitive edge in today’s highly competitive restaurant market.