出版社:Network of Asia Pacific Schools and Institutes of Public Administration and Governance
摘要:Since the advent of New Public Management, public service innovations and policy transfers
have become increasingly popular around the world as a strategy for improving governance
and scaling up service quality. The Malaysian government has also shown considerable
interests in policy learning and consequently introduced important innovations and reforms
akin to those introduced in other contexts. This paper provides an account of major
innovations and changes that the Malaysian public service has witnessed since the early 1980s
and comments on their impact. Although public service innovations and reforms have been
quite comprehensive and generally, viewed favourably, they have so far produced positive but
yet limited impact. Despite gains in several areas as a result of innovations and changes
public governance, Malaysia continues to suffer from a number of problems and challenges
including high incidence of corruption, inefficiency, procedural complications/delays in
service provision and lack of professionalism.
关键词:administrative reform, innovations, governance, new public management, egovernment
and service delivery.