文章基本信息

标题：Customer satisfaction e fad: un questionario di valutazione online
本地全文：下载
作者：Stefano Castelli ; Luca Vanin ; Marco Brambilla 等
期刊名称：Information Sciences for Decision Making
印刷版ISSN：1265-499X
出版年度：2006
卷号：2006
期号：25
页码：11-11
出版社：University of South Toulon - Var
摘要：The paper presents the results of a longitudinal evaluation (November 2003 ¨C June 2005) of the distance degree in ¡°Techniques for socio - psychological research¡± offered by Milano Bicocca University. The aim of the study is to quantify students¡¯ satisfaction rate and to find out suggestion useful to improve the efficacy of the organization. The study also shows the methodological implications of using different (and mainly online) evaluation tools.
关键词：Customer satisfaction ¨C educational evaluation - online questionnaire