文章基本信息

标题：Gestão estratégica de pessoas e balanced scorecard em organizações públicas
本地全文：下载
作者：Sandro Trescastro Bergue
期刊名称：Análise
印刷版ISSN：1516-2680
电子版ISSN：1980-6302
出版年度：2005
卷号：16
期号：2
出版社：Faculdade de Administra??o, Contabilidade e Economia, Pontifícia Universidade Católica do Rio Grande do Sul
摘要：This paper deals with the relevance of strategic planning in public administration, specially the importance of the human element of administrative systems conceived from that point of view. The potential of balanced scorecard use is emphasized as a strategic management tool, calling to the attention of the necessity of adaptation of points of view related to the original model to the state public reality. This work approaches some strategies such as users and taxpayers, structure, processes and people with a special emphasis on the last one. In this context policies and personal dealings deficiencies are pointed out, stressing the possibility of both cultural and conceptual changes with noticeable results in the management performance of public organizations.
关键词：Public Administration. Human resourses. Strategic planning. Balanced scorecard.