文章基本信息

标题：The Use (and abuse) of ISO 9000 Certification Marks in Promotional Materials in Malaysia
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作者：Hazman Shah Abdullah ; Raja Munirah Bt Raja Mustapha ; Maniam Kaliannan 等
期刊名称：International Journal of Business and Management
印刷版ISSN：1833-3850
电子版ISSN：1833-8119
出版年度：2009
卷号：4
期号：1
页码：168
DOI：10.5539/ijbm.v4n1p168
出版社：Canadian Center of Science and Education
摘要：As commerce becomes complex and global, businesses, customers and even regulators become reliant on the quality certifications or badges for simplifying their choices. Some disquiet has surfaced within the International Organisation for Standardisation (ISO) about the rampant misuse of the quality certification marks. This study looks at how Malaysian firms have fared in the use of the ISO 9000 certification marks in the promotional materials. Seventy two advertisements appearing in 3 national dailies were collected and studied for compliance with the guidelines on the use of certification marks. The sampled firms generally have not observed the ISO guidelines. The extent of non-compliance of the guidelines is arguably serious. The lingering questions about the disconnect between quality and ethics are likely to continue from the evidence adduced here.