文章基本信息

标题：SERVICE QUALITY OF GOODS AND SERVICES PROCUREMENT UNITS TOWARDS CUSTOMER’S SATISFACTION
本地全文：下载
作者：Bayu Indra Setia ; Atty Tri Juniarti ; Rohmat Sarman 等
期刊名称：Trikonomika
印刷版ISSN：1411-514X
电子版ISSN：2355-7737
出版年度：2020
卷号：19
期号：1
页码：43-50
DOI：10.23969/trikonomika.v19i1.3072
语种：English
出版社：Universitas Pasundan
摘要：Subang District has become surprisingly attractive by the existence of Patimban Port. The presence of investor has given impacts to the number of studies and works requiring the performance of Procurement Service Units (trans. Unit Layanan Pengadaan – ULP) of goods and services that satisfy customers,namely the Regional Work Unit (trans. Satuan Kerja Perangkat Daerah – SKPD) and Partners. Method used are descriptive and verifiative by using path analysis. The service quality is measured with the dimensions of tangible,empathy,responsiveness,reliability,and assurance. The descriptive result showed that service quality and customers’ satisfaction were pretty good and dimension of responsiveness had smallest average score as well. Meanwhile,the verificative result showed that there were positive and significant effects,both simultaneously and partially,on the dimension of empathy,responsiveness,reliability,and assurance towards customers’ satisfaction.
关键词：service quality;procurement service units;regional work unit;customers’ satisfaction;subang district