文章基本信息

标题：SERVICE AND PATIENTS PARTICIPATION ON SATISFACTION AND TRUST
本地全文：下载
作者：Bambang Suroto ; Hadiyat ; Juanim 等
期刊名称：Trikonomika
印刷版ISSN：1411-514X
电子版ISSN：2355-7737
出版年度：2020
卷号：19
期号：1
页码：22-28
DOI：10.23969/trikonomika.v19i1.1850
语种：English
出版社：Universitas Pasundan
摘要：In addition to being provided by private service providers,satisfactory services are also important for a government-owned service provider to build customer trust. The purpose of this research is to identify whether satisfaction from service and participation affects customer trust in governmentowned hospitals. The research was conducted at RSUD Arifin Ahmad Pekanbaru using a survey method on a sample of outpatient service recipients. The sample consisted of 100 people who were selected using accidental sampling. The data were collected using a questionnaire and the analysis tools,namely SEM and WarpPLS software. The results showed that service and patient participation in services has a significant effect on patient satisfaction. In addition,patient satisfaction also has a significant effect on patient trust in government-owned hospitals.
关键词：participation;patient satisfaction;patient trust;service