文章基本信息

标题：A Drama Theory Analysis of Host-Guest Interaction In Peer-To-Peer Accommodation
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作者：Lisa Putri Kusuma ; Pri Hermawan
期刊名称：APMBA (Asia Pacific Management and Business Application)
印刷版ISSN：2252-8997
出版年度：2020
卷号：9
期号：1
页码：11-20
语种：English
出版社：University of Brawijaya
摘要：Peer-to-peer economy is characterised by asymmetric information,economy risks,and social uncertainty that may be arisen in unpredictable time. In hospitality industries,peer-to-peer accommodation allows people to rent unoccupied room or properties to stranger (i.e with the introduction of AirBnB etc). In studying the customer perception,drama theory provides a powerful framework for understanding role of emotion in an interaction. A dilemma analysis is an essential feature of drama theory approach and is described here. This paper provides further application of drama theory II,and reviews host-guest interaction by analysing dilemmas in pre-booking stage with the case if AirBnB. The conclusion is that drama theory is applicable to recognise dilemmas in host-guest interaction in peer-to-peer accommodation.
关键词：Drama theory;Collaboration;Confrontation;Dilemma analysis;Peer-to-peer accommodation