文章基本信息

标题：COMPLETENESS METER IN LOGISTICS SERVICE QUALITY MANAGEMENT OF TRANSPORT COMPANIES
本地全文：下载
作者：Marta Kadłubek
期刊名称：International Journal for Quality Research
印刷版ISSN：1800-6450
电子版ISSN：1800-7473
出版年度：2020
卷号：14
期号：4
页码：1223-1234
DOI：10.24874/IJQR14.04-15
语种：English
出版社：Center for Quality, Faculty of Engineering, University of Kragujevac, Serbia
摘要：The meters for measurement of the quality of logistics customer service, selected according to the specificity of logistics tasks performed by the company allow for the analysis and assessment of the subsystem of logistics customer service. In the article, the results of the research carried out in 147 companies of road cargo transport for hire or reward in the area of southern Poland, in the Silesian Voivodeship, were presented. Taking into account the survey results concerning determinants of the scope of logistics customer service in the surveyed enterprises and the results of measurement of the meters of logistics customer service, specifying its level within the surveyed entities, measurement of the relationships between selected issues of both areas was carried out. One of the most important meters of logistics customer service in the perception of transport service providers was selected, i.e. completeness meter.
关键词：Completeness Meter;Logistics Customer Service;Management;Transport Company