文章基本信息

标题：Exploring Factors Influencing Internationalization of TPL Service Providers: Evidences From Turkey
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作者：Tuğçe DANACI ÜNAL ; Selami ÖZCAN
期刊名称：İşletme Araştırmaları Dergisi
印刷版ISSN：1309-0712
出版年度：2020
卷号：12
期号：4
页码：3991-4004
DOI：10.20491/isarder.2020.1085
语种：Turkish
出版社：Isarder
摘要：Purpose – This study aims to determine the factors affecting operational and managerial decisions related to the internationalization process of Third-Party Logistics (TPL) service providers operating in Turkey. Design/methodology/approach – Theoretical background of the study is based on Dunning Eclectic Paradigm which is one of the internationalization approaches, argues that the internationalization of a business depends on its own OLI (ownership-O, location-L, and internalization-I) advantages. The conceptual m odel o f t he s tudy was s et b y g rouping t hese a dvantages (factors) obtained from a comprehensive literature review and expert decisions. A questionnaire form was structured subject to the network structure of the factors in this model. Data collected from survey forms filled in by 31 logistics experts, were analyzed by using Analytical Network Process (ANP). Findings – The results of the study reveal that the most important factors influencing the internationalization process of TPL service providers are political factors, economic factors, cultural factors and long-term relationships respectively. However, the least effective ones were determined as the number of vehicles, number of employees and market saturation. Discussion – The fact that the first three sub-factors are involved in market factors supports that long-term international logistics activities depend on long-term and stable political and economic relations. Secondly, we argue that a good international logistics process management is carried out thanks to a good international management mentality and technological infrastructure based on developed computer and tracking systems. Additionally, customers focus on the quality of service and h ow e asy t hey r each t he i nformation rather t han t he n umber o f v ehicles o r e mployees. W e assume that this study is one of the few studies on the subject and the findings will contribute to both academic and sectoral environment. Since this study is limited to TPL service providers operating in Turkey, the results of the study can be improved by future studies concerning different service providers operating in different regions.
关键词：TPL;Services Export;International Logistics;Internationalization;Service Marketing