文章基本信息

标题：Social Media Customer Expectations: Brand Engagement in Maintaining Customer Loyalty
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作者：L.A. Wibowo ; Lisnawati ; R. Adzimaturrahmah 等
期刊名称：JPBM (Jurnal Pendidikan Bisnis dan Manajemen)
印刷版ISSN：2461-0828
电子版ISSN：2527-905X
出版年度：2020
卷号：6
期号：2
页码：87-98
DOI：10.17977/um003v6i22020p87
语种：English
出版社：Department of Management, Faculty of Economics, Universitas Negeri Malang
摘要：This study aimed to find out the description of the level of brand engagement and customer loyalty on Twitter social media users in Indonesia. The research design of this study was a cross-sectional method. This study used a descriptive approach and explanatory survey method. A total of 106 respondents were selected by simple random sampling. A questionnaire was used as a research instrument to collect data from respondents. The analysis technique was a descriptive technique by using frequency distribution. Furthermore, the data were calculated using path analysis to gain understanding the relationship between variables. The result of this study showed that brand engagement is in good enough categories, while customer loyalty is in good enough category. The differences in this study located on object research, time research, measuring instruments, literature used, the theory used and the results of the study.
关键词：brand engagement;customer loyalty;social media