文章基本信息

标题：Total Quality Management and Performance in the Hotel Industry
本地全文：下载
作者：Corina Aurora Marin ; Valentina Irena Tudoran
期刊名称：Ovidius University Annals: Economic Sciences Series
电子版ISSN：2393-3127
出版年度：2019
卷号：19
期号：2
页码：534-539
语种：English
出版社：Ovidius University Press
摘要：With the development of the society, the concerns within the organizational management also intensified, this being cataloged as a specific form of intellectual work that holds a well-defined function based on an important fund, in a continuous growth, of specific knowledge. Management knowledge has thus become indispensable for the management of any business, regardless of its form or size. Quality represents within the quality management system a very important competition factor or most often the most important. Quality must be found both in the production process and in the services offered. In this sense, the quality management system includes the implementation of activities that aim to optimize the use of existing resources to achieve the proposed objectives. This is a large and complex system, which includes activities of coordination, organization, planning, control and, of course, quality assurance
关键词：quality management;tourism;hotel industry