文章基本信息

标题：Moderating Effect of Gender on the Relationship between Technology Readiness Index and Consumers’ Continuous Use Intention of Self-Service Restaurant Kiosks
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作者：Tae-Kyun Na ; Sun-Ho Lee ; Jae-Yeon Yang 等
期刊名称：Information
电子版ISSN：2078-2489
出版年度：2021
卷号：12
期号：7
页码：280
DOI：10.3390/info12070280
出版社：MDPI Publishing
摘要：This study aims to analyze the moderating effect of gender on the relationship between technology readiness and willingness to continue using self-service kiosks in fast-food restaurants among middle-aged and older consumers. We conducted a survey from 1 May to 30 May 2020 among 320 consumers born in or before 1980 who only used kiosks in fast-food restaurants. The findings are as follows: First, the more innovative and optimistic the consumer, the more they are willing to continue using kiosks, whereas the more discomfort the consumer feels, the less likely they are to continue using them. Second, among technology readiness factors, a sense of insecurity does not have a significant effect on the willingness to continue to use kiosks. Third, among innovative consumers, men were found to be more likely to continue using kiosks than women. Thus, fast-food restaurant managers need to know that men and women perceive technology-based self-service differently.
关键词：continuous use intention; gender; self-service kiosk; technology-based self-service; technology readiness index continuous use intention ; gender ; self-service kiosk ; technology-based self-service ; technology readiness index