文章基本信息

标题：The relationship between service quality and repurchase intention sports service in multi-purpose recreational sports facilities
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作者：Oktay Yiğit ; Eray Yurtseven
期刊名称：International Journal of Human Sciences
印刷版ISSN：1303-5134
出版年度：2020
卷号：17
期号：4
页码：1250-1262
DOI：10.14687/jhs.v17i4.5998
出版社：International Journal of Human Sciences
摘要：The study aims to investigate the relationship between the service quality in multi-purpose recreational sports facilities and repurchase intention to buy sports services. The sample of the study consists of 538 individuals – 208 female and 330 male – who are the members of 5 sports centers in Istanbul, which are supposed to represent the population of the research. In this study, a questionnaire consisting of three parts was applied to measure the relationship between service quality and repurchase intention to buy sports services of individuals who are the members of recreational facilities. The questionnaire contains the Sports Facilities Service Quality Assessment Scale, which was developed by Lam et al. (2005), of which the Turkish validity and reliability study was done by Gürbüz et al. (2005) and also contains the Repurchase Intention Questions developed by Bülbül et al. (2012) and demographic information. The data obtained from the questionnaire were analyzed using the SPSS 24 program. As a result of the research, a positive relationship was observed between service quality and its sub-dimensions and repurchase intention sports service in multi-purpose recreational sports facilities.