文章基本信息

标题：The Evaluation of User Experience Testing for Retrieval-based Model and Deep Learning Conversational Agent
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作者：Pui Huang Leong ; Ong Sing Goh ; Yogan Jaya Kumar 等
期刊名称：International Journal of Advanced Computer Science and Applications(IJACSA)
印刷版ISSN：2158-107X
电子版ISSN：2156-5570
出版年度：2021
卷号：12
期号：4
页码：216-221
DOI：10.14569/IJACSA.2021.0120429
出版社：Science and Information Society (SAI)
摘要：The use of a conversational agent to relay information on behalf of individuals has gained worldwide acceptance. The conversational agent in this study was developed using Retrieval-based Model and Deep Learning to enhance the user experience. Nevertheless, the successfulness of the conversational agent could only be determined upon the evaluation. Thus, the testing was performed in the quantitative approach via questionnaire survey to capture user experience upon the usage of the conversational agent in terms of Usability, Usefulness and Satisfaction. The questionnaire survey was tested via statistical tool for reliability and validation test and proven to be carried out. The test results indicate positive experience towards the usage of the conversational agent and the outcome of the testing showed promising results and proof the success of this study, with immense contributions to the field of conversational agent.
关键词：Conversational agent; retrieval-based model; deep learning; user experience testing; usability; usefulness; satisfaction