出版社:Departamento de Engenharia de Produção e Sistemas
摘要:This paper aims to elaborate and propose a set of strategic and tactical performance indicators for a sugar and ethanol plants. These indicators are designed to cover all areas of the plant to enable decision makers to have a global view of the company. The indicators were obtained through an action research that involved managers of the plant's areas. The proposed indicators use the Performance Prism framework for their construction and meet the management needs of the company for the directors of the plant. For other hierarchical levels of the company, the work suggests that the proposed cycles are replicated. The proposed model assumes that performance indicators in a sugar and ethanol plant should include aspects related to the industrialization of sugarcane and to agricultural production activities. The main contribution of this article is the proposition of performance indicators that comprise the set of activities of a sugarcane mill.
关键词:Performance indicators; Performance measurement systems; Management in agribusiness; Sugar and alcohol plants;;Indicadores de desempenho; Sistemas de medição de desempenho; Gestão no agronegócio; Usinas sucroalcooleiras