文章基本信息

标题：Exploring the challenges encountered in managing diversity and inclusion in the telecommunications industry by selected multinationals in Ghana
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作者：Erasmus Kofi Appiah ; Olufemi Patrick Adeyeye
期刊名称：Cogent Social Sciences
电子版ISSN：2331-1886
出版年度：2021
卷号：7
期号：1
页码：1895405-1895426
DOI：10.1080/23311886.2021.1895405
出版社：Taylor and Francis Ltd
摘要：This study investigated the challenges encountered as well as examined the elements influencing the management of diversity and inclusion by multinationals in the telecommunications industry in Ghana. A qualitative (case study approach) approach was employed to answer the research questions and realise the objectives. There were three in-depth interviews and two focus group discussions conducted in the selected organisations, being the two market leaders in the telecommunication industry (MTN—Ghana and Vodafone—Ghana) in Ghana. Coding and thematic analysis were employed to identify the challenges and elements influencing the management of diversity and inclusion in the selected organisations. In practice, the findings of the study point to the fact that corporate policies or strategies are not adequately aligned to the societal context. A proposed framework was created out of the findings of the study, aiming at mitigating the identified challenges. Arising from the findings of the study, it was recommended that further studies are needed to make the socio-cultural dynamics more explicit and align it to corporate strategies. Additionally, the study needs to be broadened by employing mixed-method and include the entire number of organisations in the industry to obtain a conclusive result.
关键词：diversity ; inclusion ; demographics ; socio-cognitive diversity ; organisational diversity