文章基本信息

标题：Customer Perception Towards Use of “OTP” For Withdrawal of Cash From Sbi Atm
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作者：Mrs. R. Bhavani
期刊名称：International Journal of Computer Trends and Technology
电子版ISSN：2231-2803
出版年度：2021
卷号：69
期号：1
页码：6-12
DOI：10.14445/22312803/IJCTT-V69I1P102
出版社：Seventh Sense Research Group
摘要：The banking sector plays a vital role in developing the Indian economy as it acts as the convertor of savings into investment. The banking sector plays a predominant role in capital formation, thereby accelerating the growth & development of the Indian economy. If the banks can effectively & efficiently bag the general public's savings & convert it as a capital, it will lead to the nation's growth rate. In attracting savings from the general public, banks need to assure people with interest & safeguard their funds. SBI has come out with a new innovation in Cash Withdrawal from SBI ATM’s OTP to Registered Mobile Numbers to safeguard people's money in their accounts from fraudulent withdrawals and cybercrime. For developing countries like India, where we can find many digital skeptics, innovation& implementation of these innovative techniques in the banking sector is a herculean task. This paper is about Customer Perception of the use of OTP for cash withdrawal from SBI ATM Centres.
关键词：Banking Sector; Digital Skeptics ;People preferring manual work; overuse of Technology; Innovation in Cash Withdrawal; Customer Perception.