文章基本信息

标题：Quality of Tour Driving License Services in Semarang Regency
本地全文：下载
作者：Thirdy Hadmiarso ; Kismartini Kismartini
期刊名称：Jurnal Administrasi Publik (Public Administration Journal)
印刷版ISSN：2088-527X
电子版ISSN：2548-7787
出版年度：2020
卷号：10
期号：2
页码：174-182
DOI：10.31289/jap.v10i2.3603
出版社：Universitas Medan Area
摘要：The Semarang Police, as a form of bureaucratic reform in services, uses a Tour Driver's Licenseservice. However, in its implementation, there are still many obstacles, namely inadequate infrastructure for Tour Driver’s License services and lack of human resources. The purpose of this study was to analyze the service quality of a Tour Driver’s License in Semarang Regency and the factors inhibiting and supporting it. This research uses a descriptive qualitative approach. The data analysis technique used is qualitative analysis (data condensation, data presentation and conclusion drawing). Based on the results of data analysis, it can be seen that the service quality of Tour Driver’s Licenses in Semarang Regency is good. Service implementers have the ability and are able to act professionally. It's just that in its implementation it is constrained by a lack of infrastructure, namely there is only one Tour Driver’s License unit, waiting chairs and tents are still not available, and a lack of human resources. There is a need for additional facilities, infrastructure and human resources to support the implementation of Tour Driver’s License services so that they are able to reach all areas in Semarang Regency.
关键词：Service Quality; Driver's License; Semarang Regency