文章基本信息

标题：PHENOMENOLOGICAL ANALYSIS OF THE SUBORDINATE'S EXPERIENCE OF CONFLICT WITH THEIR MANAGER
其他标题：KONFLIKTO SU VADOVU PATYRIMO EGZISTENCINĖ FENOMENOLOGINĖ ANALIZĖ
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作者：Jolanta Sondaitė ; Natalija Norvilė
期刊名称：Socialinis Darbas
印刷版ISSN：1648-4789
电子版ISSN：2029-2775
出版年度：2009
卷号：8
期号：2
语种：English
出版社：Mykolas Romeris University
摘要：Objectives. The objective of the study was a qualitative assessment of the subordinate's experience of conflict with their manager. Participants. 16 employees,24-55 years old participated in the study,8 of which were business enterprise workers,and 8 – public officers. Methods. To explore the experience of conflict,standardized interviews were conducted. These were evaluated using qualitative content analysis according to the Eckartsberg (1998) existentialphenomenological research method. Results. Conflict with the manager is perceived as a crisis,which may be experienced as anxiety,fault,despair,loneliness,sorrow,and a flush of emotions. Employees feel irritated,diminished,unconfident. Among recognised somatic reactions are perspiration,blushing,and change in voice tone. Participants report a perceived dissonance between their expectations and reality. The employees also analyse their behaviour and emotions experienced when facing conflict. Results indicate that conflict with the manager is experienced as a stressful situation,which supposes the need to reduce the incidence of organizational conflict.
其他摘要：Straipsnio tikslas – išanalizuoti,kaip pavaldiniai suvokia ir išgyvena konfliktą su vadovu. Duomenims rinkti ir analizuoti taikytas Eckartsberg (1998) egzistencinis fenomenologinis metodas. Tiriamieji – 16 asmenų,patyrusių konfliktą su vadovų,kurių amžius
关键词：manager-subordinate conflict;experience;emotions.
其他关键词：konfliktas su vadovu;patyrimas;emocijos.