文章基本信息

标题：Measurement of Performance Signal in Service Operations: Cappadocia Region Example
其他标题：Hizmet İşletmelerinde Performans Algısının Ölçümü: Kapadokya Bölgesi Örneği
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作者：Nurten ÖRGÜN ; Ahmet TANÇ ; Şükran GÜNGÖR TANÇ 等
期刊名称：İşletme Araştırmaları Dergisi
印刷版ISSN：1309-0712
出版年度：2018
卷号：10
期号：3
DOI：10.20491/isarder.2018.469
语种：English
出版社：Isarder
摘要：Today,performance analysis of companies operating under intense competition conditions is very important. Performance analyzes are usually carried out periodically,and in some cases performance analysis can be performed depending on performance perception. The main purpose of working in this context is to measure performance perceptions of hotel and restaurant businesses. The study,which operates in Turkey's Cappadocia region as a busy tourist hotel which is built on and senior employees in the restaurant business. Participants were directed to expressing perceptions of innovation,continuity,and flexibility that affect performance. The "t" test and the ANOVA test were used to analyze the answers. According to the results of the analysis,it was determined that there is a difference in the perception of the management performance according to the demographic characteristics of the managers operating in the accommodation and catering businesses.
其他摘要：Günümüzde yoğun rekabet şartlarında faaliyet gösteren işletmelerin performans analizi yapmaları büyük önem taşımaktadır. Performans analizleri genellikle periyodik dönemler halinde yapılmaktadır. Buna ek olarak bazı durumlarda performans algısında ki deği
关键词：Performance;Perception of Performance;Innovation;Maintain;Flexibility
其他关键词：Performans;Performans Algısı;Yenilik;Süreklilik;Esneklik