文章基本信息

标题：The Moderating Effect of Psychological Capital In The Relation Between Emotional Labor And Work Alienation
其他标题：Duygusal Emek ile İşe Yabancılaşma İlişkisinde Psikolojik Sermayenin Düzenleyici Etkisi
本地全文：下载
作者：İsmail TOKMAK
期刊名称：İşletme Araştırmaları Dergisi
印刷版ISSN：1309-0712
出版年度：2014
卷号：6
期号：3
DOI：10.20491/isader.2014315943
语种：English
出版社：Isarder
摘要：As a result of the competitive and customer-focused approach in the service sector,corporations expect their employees to demonstrate emotions necessitated by the service they provided during their employment period,in short to present their emotional labor along with their physical and intellectual contributions. In this study,it is aimed to examine the possible moderating effect of psychological capital in the relation between emotional labor and work alienation as well as in the participation of the employees in a corporation operating in the logistics sector,which is one of the prominent sectors in which the customer satisfaction plays key role. A web-based questionnaire form was sent to the employees via corporal intranet and the results gathered from 459 participants were analyzed. The relations and their effects among the variants were put forward by correlation and regression analysis and moderating effect were tested by the regression curve additionally. According to the evidences it is resulted that the increase in the employee’s labor intensity proportionally increases the alienation to their works. In addition to this,it is also derived that,the psychological capital of the employees plays a moderating role in the relation between their work alienation and emotional labor.
其他摘要：Hizmet sektöründe yaşanan rekabet ve müşteri odaklı yaklaşımın sonucu olarak işletmeler;çalışanlarından fiziksel ve entelektüel katkılarının yanı sıra hizmet verdikleri süre içerisinde hizmetin gerektirdiği duyguları göstermelerini kısaca duygusal emekler
关键词：Emotional Labor;Psychological Capital;Work Alienation;Moderating Effect.
其他关键词：Duygusal Emek;Psikolojik Sermaye;İşe Yabancılaşma;Düzenleyici Etki