文章基本信息

标题：The Effect of Managers’ Ethical Behavior on Boundary Spanning Role Employees’ Motivation and Job Satisfaction: A Research in Adana
其他标题：Yönetici Etik Davranışlarının Sınır Birim Çalışanlarının Motivasyon ve İş Tatmini Üzerindeki Etkisi: Adana’da Bir Araştırma
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作者：Alptekin SÖKMEN ; Emre Burak EKMEKÇİOĞLU
期刊名称：İşletme Araştırmaları Dergisi
印刷版ISSN：1309-0712
出版年度：2013
卷号：5
期号：4
语种：English
出版社：Isarder
摘要：Like manufacturing companies,hotels implement several strategies in order to satisfy consumers’ needs and wants. These strategies play critical roles in the context of unique characteristics of hotel services and interaction between boundary spanning role employee and consumer,when they are examined from the service firms’ perspectives. Having outlined this basic information,managerial ethical behaviors are assumed to depict relationships with frontline employees’ motivation and job satisfaction. In light of the aforementioned information,this study aims to make boundary spanning role employees assess the managerial ethical behaviors. Therefore, Managerial Ethical Behavior and Job Satisfaction Survey was conducted with 836 frontline employees in four and five star hotels in Adana. The reliability and validity dimensions of the scale were taken into consideration so as to be capable of obtaining reasonable results and making contribution to the related literature. Frequency tests and means were employed,and regression analysis was used to investigate the effect of managerial ethical behavior on employees’ motivation and job satisfaction. Managerial ethical behavior has positive effects on both employees' motivation and their job satisfaction. And as expected,employees motivation has positive and moderate effect on their job satisfaction in the subject 4 and 5 Star hotel companies.
其他摘要：Otel işletmeleri de,mal üreten diğer işletmeler gibi tüketici istek ve ihtiyaçlarını tatmin edebilmek amacıyla birtakım uygulamalara başvurmaktadırlar. Bu uygulamalar hizmet işletmeleri açısından irdelendiğinde,hizmetlerin farklı özellikleri ve çalışantük
关键词：Managers Ethical Behaviors;Motivation;Job Satisfaction;Adana
其他关键词：Yönetici Etik Davranışı;Motivasyon;İş Tatmini;Adana