文章基本信息

标题：The Effect of Emotional Labor on Work Alienation: A Study at Hotel
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作者：Mustafa YILDIRIM ; Nazlı TÜRKER
期刊名称：İşletme Araştırmaları Dergisi
印刷版ISSN：1309-0712
出版年度：2018
卷号：10
期号：3
DOI：10.20491/isarder.2018.490
语种：English
出版社：Isarder
摘要：The main purpose of this study is to determine the levels of emotional labor and work alienation of hotel employees and to detect the causal relationship between these two concepts. For this purpose,a field research was conducted on employees of fivestar hotel businesses operating within Antalya Region. The study is limited to frontdesk,food-beverage and marketing-public relations departments at which emotional labor is more intensely exhibited. According to the results,while the level of deepacting in the context of emotional labor is high,the levels of superficial -acting and the naturally-felt emotions are moderate and relatively low,respectively. Work alienation was also determined as moderate. According to the results of the correlation analysis,it was found that work alienation had a moderate adverse relationship with deep-acting and naturally-felt emotions and a moderate but positive relationship with the superficial emotions. As a result of multiple regression analysis,approximately 50% of work alienation was predicted by emotional labor dimensions.
关键词：Emotional labor;work alienation;hotel businesses