文章基本信息

标题：Towards better service in restaurants by monitoring trends: Display of nutritional values on the menus
其他标题：PRAĆENJEM TRENDOVA DO KVALITETNIJE USLUGE U RESTORANIMA - OSVRT NA PRIKAZ NUTRITIVNIH VREDNOSTI U JELOVNIKU
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作者：Ivkov Milan
期刊名称：TIMS: Acta
印刷版ISSN：1452-9467
电子版ISSN：2406-1344
出版年度：2015
卷号：9
期号：1
DOI：10.5937/timsact9-6696
语种：English
出版社：University Educons, Faculty of Sports and Tourism, Novi Sad
摘要：Business obligations, the manner and pace of life today, and a large number of options when it comes to eating out, require that at least one meal is consumed outside the residence or using the services of catering and retail facilities. With this in mind, restaurants are forced to fight in the market and to differentiate the specific offer to attract a particular segment of the market. Differentiation is possible through monitoring the trends and timely adjustments to more demanding consumer needs. In this way, restaurateurs also contribute to greater customer satisfaction through quality service, which also has a positive effect on the restaurant and sales performance. Based on the results of the survey of 82 respondents, it was concluded that nutritional information shown within menus is of no importance, and also that such information does not affect the selection of dishes. Although nutritional information can be helpful in selecting more favourable and healthy food, neither men nor women care about it.
其他摘要：Poslovne obaveze, način i tempo života današnjice i veliki broj opcija kada je u pitanju ishrana van kuće, uslovljavaju da se bar jedan obrok konzumira izvan mesta stanovanja, odnosno koristeći usluge ugostiteljskih i trgovinskih objekata. Imajući ovo u v
关键词：Nutritional information;contemporary trends in eating out; restaurants; service quality; customer perception
其他关键词：nutritivne vrednosti;savremeni trendovi u ishrani u restoranima;kvalitet usluge;percepcija potrošača