文章基本信息

标题：PERSEPSI MAHASISWA JURUSAN MANAJEMEN TERHADAP KUALITAS FAKULTAS EKONOMI UNIVERSITAS NEGERI SEMARANG
本地全文：下载
作者：ENDANG SUTRASMAWATI
期刊名称：Dinamika Pendidikan
印刷版ISSN：1907-3720
出版年度：2009
卷号：4
期号：1
DOI：10.15294/dp.v4i1.366
语种：Indonesian
出版社：Universitas Negeri Semarang
摘要：This reserach aim to know the perception of management student economics faculty about service quality to satisfaction. Raised ;there is positive influence and significance between reliability and satisfaction with coeffecient regression 0.737, there is positive influence and significance between responsiveness and satisfaction with coeffecient regression 0.572, there is positive influence and significance between emphaty and satisfaction with coeffecient regression 0.954, there is positive influence and significance between guarantee and satisfaction with coeffecient regression 0.162 there is positive physical evidence and significance between reliability and satisfaction with coeffecient regression 0549. Based o this research , the faculty management must give attention to emphaty variablebecause this variable can be influence the student satisfaction.
关键词：Service Quality ;Perception management student